Customer Quality Support
(Customer Support, Customer Complaints)

The Group provides detailed support in order to supply our customers stably with products in which they can feel satisfied. Specifically, we thoroughly analyze products with defects found by the customer, identify the cause, take counter measures to prevent recurrence of the defect, and report on the status and counter measures. The analysis data of defective products found by customers is directly linked to quality improvement, so we always focus on customer quality support.