Customer Quality Support
(Customer Support, Customer Complaints)
The Group provides detailed support in order to supply our customers stably with products in which they can feel satisfied. Specifically, we thoroughly analyze products with defects found by the customer, identify the cause, take counter measures to prevent recurrence of the defect, and report on the status and counter measures. The analysis data of defective products found by customers is directly linked to quality improvement, so we always focus on customer quality support.
Concept and Initiatives to Protect Customer Safety and Health
Our Group has established a basic policy to protect the health and safety of its customers and is actively working to ensure product safety.
[Service/Product Safety Policy]
1. Compliance with laws and regulations
Comply with laws and regulations regarding service and product safety.
2. Efforts to ensure safety
In order to ensure the safety of our services and products, we strive to make our products and services safe based on various usage patterns and usage conditions, and take measures as necessary.
3. Prevention of accidents due to misuse, etc.
In order for customers and others to use our services and products safely, we will include warnings in the user's manual as well as the product itself to help prevent accidents caused by misuse or carelessness.
4. Collection of accident information
We actively collect safety-related information from customers, etc., including information on accidents involving services/ products and information that may lead to accidents.
5. Response to accidents
In the event of an accident involving a service/product, we will immediately confirm the facts and investigate the cause. If there is a problem with the safety of a service/product, we provide information to customers, etc., and take measures to recall products, repair services, and prevent the occurrence or spread of other hazards.
6. Reporting to the government and related organizations
In the event of a serious product accident, we will promptly report the accident to the relevant authorities in accordance with laws and regulations.